NashobaPatients and Visitors

During your Stay

Your Room

After you are escorted to your room, your nurse will take an initial history and assessment, and explain the operation of the call signal, telephone, television, and your electric bed. The nurse will also make sure that you are wearing your identification bracelet, which notes your name, your physician and other important information. It allows our staff to identify you at all times, whether you are awake or asleep. Please keep it on until you are discharged. If your physician gives approval, you may leave your room. For your safety, please wear slippers.

Room Selection

All of our rooms at Nashoba Valley Medical Center are either private or semi-private. We will make every effort to accommodate your preference.

Nurses' Call Signal

You will find a white call button near the head of your bed. Your nurse will respond to this call signal at any time, day or night. Occasionally, your nurse may be busy with an emergency and unable to respond immediately to your call. After a brief wait, please signal again.


Visiting hours are unrestricted. Your family and friends may visit at any time. The only restrictions would be based on your medical condition, or if limitations are set by your physician.

Visits from family and friends play an important role in your recovery. However, you need quiet time for rest. If for any reason you wish to limit the number of visitors or the length of their visits, talk to your nurse.

Parents or guardians of pediatric patients may visit at any time, day or night. A parent or guardian is encouraged to stay overnight with his/her child. Those parents who are 'rooming-in' will receive more information on this program from the nurse. Our nursing staff is happy to make arrangements so that the siblings of a pediatric patient may visit.

Television/Internet Access

Television service is free. There is one 19" television set in each patient room.

Nashoba Valley Medical Center offers free high-speed internet access for all patients and visitors to the hospital. WYSE Winterm workstations are available for use in both the emergency department and the ICU waiting rooms with Internet access. There is a laptop available for sign out.


Daily newspapers are available from machines located on the first floor, across from the vending area.

Smoking Policy

In order to protect your health and ours, there is no smoking permitted anywhere in the hospital.


Bedside telephones are available in all rooms. Your family and friends may call you between 9 a.m. and 9 p.m. You may make calls from 6:30 a.m. to 10:30 p.m. Local calls are free.

Pay telephones are located both in the main lobby and the emergency lobby. Text telephone units,978-784-9595,are located in the emergency department and audiology (lower level of ambulatory care wing).

Portable wireless devices are permitted throughout the hospital with the exception of designated areas. Designated areas where wireless devices are prohibited will be identified with the appropriate signage.


Each morning, a nutrition aide will bring you a menu listing the selections available for your meals the following day. Circle your choices on the menu and a member of the nutrition staff will collect it. If your physician has prescribed a special diet, your menu will list only those foods you are allowed to eat.

Please feel free to ask questions about your diet to discuss food preferences or allergies, or to request assistance in food selection.

Meal Service
  • Breakfast: 8 to 8:30 a.m.
  • Lunch: 12 to 12:30 p.m.
  • Dinner: 5:00 to 5:30 p.m.

Between-meal snacks, beverages, cereal, and ice cream are available on each floor. Before snacking, ask your nurse, nutrition aide, or dietitian about any diet restrictions you may have. Guest trays are available for visitors who would like to dine with patients. The charge is nominal and arrangements should be made 24 hours in advance through your nurse.

Intensive Care Unit

We understand that it can be especially stressful for the family of patients in the intensive care unit. Therefore, visiting hours are around the clock. Visitors and clergy should use the telephone at the entrance to the ICU when they arrive, to make sure it is a good time to visit. Limiting visits to two members of the immediate family and respecting your health care providers' decisions about intervals will be helpful to everyone. A family spokesperson should be chosen to call the ICU, 978-784-9340, to receive updates on the patient's condition at any time, and should pass that news along to others. There is a lounge just outside the ICU, where you may be asked to wait when special procedures are performed in the ICU. Please note that flowers are not allowed in the intensive care unit.

Pastoral Care

Clergy from most major denominations make regular visits to the hospital. Your nurse can arrange a visit for you.

Discharge Planning

Every patient who is either admitted or in observation status is assessed for discharge planning needs by a nurse case manager. The nurse case manager works closely with you and your family, your physician, primary nurse, and the rest of your health care team to develop a safe and therapeutic discharge plan. That discharge plan provides for your continued care needs, if you have any, after you leave the hospital.

Discharge Instructions

Before you leave the hospital, your physician and nurse will give you detailed instructions regarding your continued recovery. You will be told about medications, special diets, restrictions on your activity, and the need for follow-up care. You will receive an instruction sheet that we will ask you to sign. If there is something you do not fully understand, please ask questions before you leave the hospital.

When you Leave

Your physician will determine when you are well enough to leave the hospital. Discharges are usually between 9 and 11a.m., but can sometimes be in the evening. Your nurse will help you get ready to leave and a transporter will escort you to the lobby. Please collect all your belongings, including any valuables or medications that have been held for you. If you are being discharged to a rehabilitation facility or nursing home, the physician may order an ambulance to transport you. A friend or family member may be able to drive you, but only if your physician feels it is medically advisable. The nurse can assist you.

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