During your Stay
After you are escorted to your room, your nurse will take an initial
history and assessment, and explain the operation of the call signal,
telephone, television, and your electric bed. The nurse will also make
sure that you are wearing your identification bracelet, which notes your
name, your physician and other important information. It allows our
staff to identify you at all times, whether you are awake or asleep.
Please keep it on until you are discharged. If your physician gives
approval, you may leave your room. For your safety, please wear
All of our rooms at Nashoba Valley Medical Center are either private or
semi-private. We will make every effort to accommodate your preference.
Nurses' Call Signal
You will find a white call button near the head of your bed. Your nurse
will respond to this call signal at any time, day or night.
Occasionally, your nurse may be busy with an emergency and unable to
respond immediately to your call. After a brief wait, please signal
Visiting hours are unrestricted. Your family and friends may visit at
any time. The only restrictions would be based on your medical
condition, or if limitations are set by your physician.
Visits from family and friends play an important role in your recovery.
However, you need quiet time for rest. If for any reason you wish to
limit the number of visitors or the length of their visits, talk to your
Parents or guardians of pediatric patients may visit at any time, day or
night. A parent or guardian is encouraged to stay overnight with his/her
child. Those parents who are 'rooming-in' will receive more information
on this program from the nurse. Our nursing staff is happy to make
arrangements so that the siblings of a pediatric patient may visit.
Television service is free. There is one 19" television set in each
Nashoba Valley Medical Center offers free high-speed internet access for
all patients and visitors to the hospital. WYSE Winterm workstations are
available for use in both the emergency department and the ICU waiting
rooms with Internet access. There is a laptop available for sign out.
Daily newspapers are available from machines located on the first floor,
across from the vending area.
In order to protect your health and ours, there is no smoking permitted
anywhere in the hospital.
Bedside telephones are available in all rooms. Your family and friends
may call you between 9 a.m. and 9 p.m. You may make calls from 6:30 a.m.
to 10:30 p.m. Local calls are free.
Pay telephones are located both in the main lobby and the emergency
lobby. Text telephone units,978-784-9595,are located in the emergency
department and audiology (lower level of ambulatory care wing).
Portable wireless devices are permitted throughout the hospital with the
exception of designated areas. Designated areas where wireless devices
are prohibited will be identified with the appropriate signage.
Each morning, a nutrition aide will bring you a menu listing the
selections available for your meals the following day. Circle your
choices on the menu and a member of the nutrition staff will collect it.
If your physician has prescribed a special diet, your menu will list
only those foods you are allowed to eat.
Please feel free to ask questions about your diet to discuss food
preferences or allergies, or to request assistance in food selection.
Breakfast: 8 to 8:30 a.m.
Lunch: 12 to 12:30 p.m.
Dinner: 5:00 to 5:30 p.m.
Between-meal snacks, beverages, cereal, and ice cream are available on
each floor. Before snacking, ask your nurse, nutrition aide, or
dietitian about any diet restrictions you may have. Guest trays are
available for visitors who would like to dine with patients. The charge
is nominal and arrangements should be made 24 hours in advance through
Intensive Care Unit
We understand that it can be especially stressful for the family of
patients in the intensive care unit. Therefore, visiting hours are
around the clock. Visitors and clergy should use the telephone at the
entrance to the ICU when they arrive, to make sure it is a good time to
visit. Limiting visits to two members of the immediate family and
respecting your health care providers' decisions about intervals will be
helpful to everyone. A family spokesperson should be chosen to call the
ICU, 978-784-9340, to receive updates on the patient's condition at any
time, and should pass that news along to others. There is a lounge just
outside the ICU, where you may be asked to wait when special procedures
are performed in the ICU. Please note that flowers are not allowed in
the intensive care unit.
Clergy from most major denominations make regular visits to the
hospital. Your nurse can arrange a visit for you.
Every patient who is either admitted or in observation status is
assessed for discharge planning needs by a nurse case manager. The nurse
case manager works closely with you and your family, your physician,
primary nurse, and the rest of your health care team to develop a safe
and therapeutic discharge plan. That discharge plan provides for your
continued care needs, if you have any, after you leave the hospital.
Before you leave the hospital, your physician and nurse will give you
detailed instructions regarding your continued recovery. You will be
told about medications, special diets, restrictions on your activity,
and the need for follow-up care. You will receive an instruction sheet
that we will ask you to sign. If there is something you do not fully
understand, please ask questions before you leave the hospital.
When you Leave
Your physician will determine when you are well enough to leave the
hospital. Discharges are usually between 9 and 11a.m., but can sometimes
be in the evening. Your nurse will help you get ready to leave and a
transporter will escort you to the lobby. Please collect all your
belongings, including any valuables or medications that have been held
for you. If you are being discharged to a rehabilitation facility or
nursing home, the physician may order an ambulance to transport you. A
friend or family member may be able to drive you, but only if your
physician feels it is medically advisable. The nurse can assist you.