We are open for all your health care needs. Visitor restrictions still apply.

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During Your Stay

Admission & Accommodations

Admission
Upon your admission to Nashoba Valley Medical Center, we will work to get you to your room and make you comfortable as quickly as possible. An identification bracelet with your name and medical record number will be placed on your wrist for the duration of your stay.

Accommodations
All of our rooms at Nashoba Valley Medical Center are either private or semi-private. Patients are assigned to a room dependent upon available bed space and the reason for hospitalization. We will make every effort to address any personal preferences you may have during your admission. Your health care team will quickly orient you to your surroundings, teach you to use the call bell, explain hospital routines, and discuss your plan of care with you and/or a designated family member or representative.

Hospitalist Staff
As a patient at Nashoba Valley Medical Center, you may be cared for by our team of hospitalists, which are physicians specially trained in the care of hospitalized patients. Working in collaboration with primary care doctors, hospitalists care for patients from the time they are admitted to the hospital until they are discharged. Hospitalists review care, prescribe medications, order tests and treatments, and coordinate follow-up care after discharge.

Nursing
After admission to the hospital, patients are assigned to a registered nurse (RN). Your nurse will direct your care based on the care plan that your health care team has determined is right for you. See our ICU Staffing Reports.

ICU staffing report 2021 Q3
ICU staffing report 2021 Q2
ICU staffing report 2021 Q1
ICU staffing report 2020
ICU staffing report 2019
ICU staffing report 2018

Interpreter Service
Trained medical interpreters are available round-the-clock at no cost to patients, family members or significant others. American Sign Language (ASL) interpreters are available as needed to meet the communication needs of our deaf patients via video conferencing. In-person ASL interpreters can be booked through the Interpreter Services Department with advanced notice. In emergency or short-notice situation in which an interpreter isn’t immediately available, we will utilize a telephonic and/or video remote interpreter. To contact our Interpreter Services Department, please call 781-375-3197.

Patient Advocate
If you have care-related questions or concerns, feel free to speak with any of your caregivers at any time. Or, if you prefer, our patient advocate is available to discuss any concerns you or your family may have about your individual care or other issues.

Visitors
Visiting hours are unrestricted. Family and friends may visit you at any time. The only restrictions on visiting hours would be based on your medical condition, or if limitations are set by your physician

Smoke-Free Environment
Our hospital is a smoke-free campus. Smoking is not permitted anywhere on the premises.

Amenities

Meals
Each morning, a member of our dietary staff will bring you a menu listing the selections available for your meals the following day. Circle your choices on the menu and a member of the nutrition staff will collect it. If your physician has prescribed a special diet, your menu will list only those foods you are allowed to eat. Please feel free to ask questions about your diet to discuss food preferences or allergies, or to request assistance in food selection. Our meal service operates during the following hours:

  • Breakfast: 8 a.m.
  • Lunch: 12 p.m.
  • Dinner: 5 p.m.

Between-meal snacks, beverages, cereal, and ice cream are available on each floor. Before snacking, ask your nurse, nutrition aide, or dietitian about any diet restrictions you may have. Guest trays are available for visitors who would like to dine with patients. The charge is nominal and arrangements should be made 24 hours in advance through your nurse.

Telephone and Television
Televisions and telephones are available in all rooms at no cost to our patients. Telephone service includes local calls throughout Massachusetts. Calls outside of Massachusetts are considered long distance and must be made collect or charged to your credit card.

Cell Phones
Cell phone use is allowed in the hospital with the exception of designated areas. Designated areas where wireless devices are prohibited will be identified with the appropriate signage.If you do need to use your cell phone, please speak in a low voice to not disturb the comfort of others.

Mail, Flowers, and Newspapers
Mail and flowers may be sent to an individual’s attention in care of Nashoba Valley Medical Center and are delivered directly to your room. Daily newspapers are available from machines located on the first floor, across from the vending area.

Wireless Computer Access
While visiting Nashoba Valley Medical Center, you may use your personal laptop computer to access the web. We offer free high-speed internet access for all patients and visitors.

Spirtual Care Services
Clergy from most major denominations make regular visits to the hospital. Your nurse can arrange a visit for you.